5 Things to Look for When Hiring HVAC Repair in Vancouver WA
When you’re looking to hire a contractor to fix your HVAC system, you want to make a prompt decision. You can’t let your home or building grow uncomfortably hot or cold, after all. But you also want to make the right decision and go with a trustworthy company.
Your HVAC system is a significant investment. You don’t want to hire a company only to have the technicians do a poor job so you end up with your system needing repair again. You’ll then have to call a service back into your home or building for more repairs.
Spend a bit of time researching before calling to hire someone for HVAC repair in Vancouver, Washington. It will save you time, money, and the headache of having to deal with issues in the future.
So what are some signs that an HVAC company will provide you with excellent service and fix your issues the first time around? Here are five things to look for.
1. Do they have proper licensing and certification?
It depends on what state you live in as to whether or not HVAC technicians are required to have a license, which can get a bit confusing in the Portland-Vancouver area, since companies may service both states. In Oregon, an HVAC license is required, whereas, in Washington, it’s not required, but an electrical license is.
When looking to hire HVAC repair in Vancouver, Washington, you need to make sure that, at minimum, your technician has an electrical license. But you should also check if they have an HVAC license and see if they are certified by the North American Technician Excellence (NATE) organization. To earn NATE certification, technicians have to pass exams that demonstrate their in-depth knowledge of the field.
Licenses and certifications are more than just a piece of paper. They show that your technician has the knowledge, training, and qualifications required to work on your heating and cooling systems. And since they need to be renewed with some frequency, a certified person will have up-to-date knowledge of current HVAC technology. You can be assured that the person fixing your HVAC system will know what they are doing.
Even if it’s not required in your state, a licensed professional is more reputable than an unlicensed one. Without proof of a license, you may end up with someone who doesn’t know industry standards, someone who might cost you extra time and money when things go wrong. Unlicensed people are more likely to make mistakes when installing or repairing systems, and their customers are less satisfied with their service.
For the best possible experience, be sure to ask about certification.
2. Can they provide proof of insurance?
Insurance helps protect the company, its employees, and you as the client. All reputable contractors will have insurance. Those that don’t should be avoided—if something happens to go wrong when their technicians are repairing your HVAC system, you could be stuck with an unexpected bill.
Be sure to confirm that your contractor has full liability coverage before any work is done to your HVAC unit. While it’s unlikely for property to get damaged or for people to get hurt, it is in everyone’s best interests to have insurance.
Also, check to see if the company has worker’s compensation. This is a good idea in the off chance that someone working on your property gets injured. It’s also an indication that you’ll be working with a quality company that cares about its employees.
3. Are they a reputable company?
In every industry, there are not-so-ethical companies who are willing to take advantage of you to make a quick buck. There have been cases where customers accept a “great” deal on a service like HVAC repair … only to find out that it’s too good to be true.
To avoid poor service, it’s worth going with a company that has proven its worth already. Choose an established company with a presence in the community. By choosing a contractor that has been around doing HVAC repair in Vancouver, Washington, for years, you’ll know it’s staff will be nearby if you have any further questions or need additional help.
Look at company reviews online. Are reviews mostly favorable? Or do past customers frequently have complaints? These can be a good indication of what your experience will be like working with a company. Or if you know people who have had HVAC repair done, ask them who they used or if they have any recommendations. References from people you trust are a sure sign that a company does good work.
4. Do they do an inspection before giving you a full quote?
Every home and building is different. The right solution to one home’s HVAC problem won’t be the same for the next house. A phone call to an HVAC company might be able to give you some information about fees (such as a blanket assessment fee). But it’s a bad sign if someone can give you a quick quote for the whole service without checking out the problem in-person.
To properly evaluate your needs and give you an accurate quote, a technician should visit you so that they can inspect your HVAC system to understand your specific needs. Otherwise, it can be difficult to determine exactly what’s needed to repair your system.
This process will also give you the chance to evaluate how the company runs. Is your technician being honest when you ask questions? Are they up-front when they tell you how they’re pricing your repairs?
Or do they speak in indefinites and make you feel like you’re not getting the whole picture?
Reliable HVAC services want you to have the best possible experience and will be honest and up-front with you.
5. How much are you willing to pay for a good job?
The cost of the service should definitely not be your deciding factor, but it’s still something that you should take into consideration.
A company giving you a quote that’s far cheaper than others may entice you. We all like a bargain, but be wary if something seems too good of a deal. The company may be installing and repairing systems using lower-quality materials that won’t last for very long. Or this low price may be offered by an inexperienced, less reputable company just to get your business.
A more reputable company may give you a slightly higher quote, but you’ll receive high-quality service. Your technician will use higher-quality materials and do it right the first time around, meaning your system will perform well into the future.
By doing your research, you can be sure that you’re going with a company that will give you great service for a fair price. So only use that price quote to help you make your decision if you have multiple good options.